Customer Service Manager
Metacom Business Process Outsourcing Solution Inc.
Job Description
Benefits
Employee Recognition and Rewards
Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Perks Benefits
Open Workspace
Professional Development
Job Training
Time Off & Leave
Birthday Leave, Sick Leave, Vacation Leave
Description
- Oversee customer service team and ensure high-quality support.
- Develop and implement customer service policies and procedures.
- Monitor team performance and provide training and coaching.
- Resolve complex customer issues and complaints effectively.
- Analyze customer feedback to improve service quality.
- Collaborate with other departments to enhance customer experience.
Requirements
- Educational Qualifications: Bachelor’s degree in Business Administration or related field
- Experience Level: Less than 1 year of experience in customer service or sales
- Skills and Competencies: Proficient in sales pipeline management, strong customer service skills
- Working Conditions: Office environment, potential for remote work
- Qualities and Traits: Excellent communication, problem-solving skills, and a team-oriented mindset
Elizabeth Agapito
HR ManagerMetacom Business Process Outsourcing Solution Inc.
Active within three days
Working Location
Glorietta 1 - Ayala Malls. 205 Hotel Dr, Makati City, Metro Manila, Philippines
Posted on 25 July 2025
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Metacom Business Process Outsourcing Solution Inc.
Unfinanced / Angel
501-1000 Employees
BPO & Call Center
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