Customer Service Manager
One Point Contact Inc.
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Time Off & Leave
Sick Leave, Vacation Leave
Description
- Oversee the customer service team to ensure high-quality support.
- Develop and implement customer service policies and procedures.
- Monitor customer interactions and feedback for continuous improvement.
- Train and mentor staff to enhance skills and productivity.
- Manage escalated customer issues and resolve complaints effectively.
- Analyze performance metrics to drive service enhancements.
Requirements
- Educational Qualifications: Bachelor’s degree in Business Administration or related field.
- Experience Level: 3-5 years in customer service or account management.
- Skills and Competencies: Proficiency in English, strong people skills, technical aptitude, and effective interpersonal abilities.
- Working Conditions: Fast-paced call center environment with potential back office support responsibilities.
- Qualities and Traits: Strong work ethic, discretion, and ability to manage diverse situations.
Kristine Maquiling
Recruitment ManagerOne Point Contact Inc.
Active today
Working Location
1605, 833 Kamagong (Pike) Street, Pasig City, 1605 Metro Manila, Philippines
Posted on 08 August 2025
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One Point Contact Inc.
Unfinanced / Angel
101-500 Employees
Banking & Financial Services
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