• A Healthcare Customer Service Representative handles inquiries and issues related to healthcare services, insurance, and benefits. They provide accurate information, assist with problem resolution, and ensure a high level of customer satisfaction, often in a call center setting. 

Key Responsibilities:

• Assist medical practitioners and patients, manage schedules, and resolve inquiries
• Assist customers with inquiries via phone, email, and chat.
• Resolve issues efficiently while ensuring customer satisfaction.
• Maintain detailed records of customer interactions.
• Identify and escalate priority issues appropriately.
• Collaborate with team members to enhance service quality.
• Stay updated on product knowledge and company policies.

On going promotion:

• 1k Gcash incentive for all successful new hires.

• Educational Qualifications: High/Senior High School diploma required.
• Experience Level: Less than 1 year of customer service experience preferred (at least 6 months BPO experience).
• Skills and Competencies: Proficient in English, strong organizational skills, effective problem-solving abilities, and data encoding.
• Working Conditions: Fast-paced office environment with potential for remote work.
• Qualities and Traits: Strong team player, excellent people skills, adaptable, and 100% willing to work on site.