Customer Service Representative
Metacom Careers
Job Description
Benefits
Employee Recognition and Rewards
Commission, Performance Bonus, Anniversary Gifts, Annual Appraisal, Holiday Gifts
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Perks Benefits
Gym Membership, Sleeping Quarters
Time Off & Leave
Birthday Leave, Sick Leave, Vacation Leave, Volunteer Time Off
Description
- Respond to customer inquiries via phone, email, and chat.
- Provide accurate information about products and services.
- Resolve complaints and issues in a timely manner.
- Maintain detailed records of customer interactions.
- Collaborate with team members to improve service processes.
- Assist in training new staff as needed.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field.
- Experience Level: Less than 1 year of experience in customer service.
- Skills and Competencies: Proficient in customer service, problem-solving, and Salesforce; adept in call center operations and back office support.
- Working Conditions: Office environment, handling calls and customer interactions.
- Qualities and Traits: Strong communicator, team player, and positive attitude.
Brenny Lamban
HR ManagerMetacom Careers
High response rate
Working Location
Vertis North Corporate Center. Astra Drive, Bago Bantay, Lungsod Quezon, Kalakhang Maynila, Philippines
Posted on 03 June 2025
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