We are seeking a dedicated Customer Service Representative to support our U.S.-based electronic account. The ideal candidate will provide top-tier assistance to customers, ensuring a seamless experience through effective communication and problem-solving.

• Handle customer inquiries via phone, email, and chat with professionalism and efficiency.
• Assist customers with troubleshooting electronic products, billing concerns, and account-related issues.
• Provide accurate information regarding products, services, and policies.
• Ensure customer satisfaction by resolving complaints and escalating complex issues when necessary.
• Maintain detailed records of customer interactions and follow up on unresolved concerns.
• Collaborate with internal teams to improve service quality and customer experience.

• Previous experience in customer service, preferably supporting international voice accounts.
• Strong communication skills in English, both verbal and written.
• Ability to multitask and work in a fast-paced environment.
• Basic technical knowledge of electronic products and services.
• Problem-solving skills with a customer-first mindset.
• Willingness to work flexible hours, including U.S. time zones.