Description

• Provide exceptional customer service to telecommunications customers via phone, email, and chat.
• Resolve customer inquiries and issues efficiently and professionally.
• Guide customers through the installation and troubleshooting of telecommunications services.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members and management to improve service quality and efficiency.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred
• Experience Level: Entry-level (0–2 years)
• Skills and Competencies: Proficient in English language, strong work ethic, technical aptitude, and customer service skills
• Responsibilities and Duties: Ability to multitask and manage time effectively in a fast-paced environment
• Qualities and Traits: Professional demeanor, problem-solving attitude, and strong communication skills