CSR – Cagayan de Oro (CDO)
V-Call Center Link Inc.
Job Description
Description
- Handle inbound and/or outbound customer calls, chats, or emails
- Assist customers with product/service information, billing concerns, and technical issues
- Resolve issues with empathy, professionalism, and efficiency
- Accurately document customer interactions and update records in the system
- Meet performance targets for quality, customer satisfaction, and productivity
- Escalate unresolved issues when needed, following proper protocols
Requirements
- Senior High School graduate or completed at least 2 years in college
- Strong English communication skills (verbal and written)
- At least 6 months BPO experience preferred, but fresh graduates are welcome
- Customer-focused with good problem-solving skills
- Willing to work onsite in CDO
- Amenable to night shifts, shifting schedules, and weekend/holiday work
VCC Link Inc.
Digital Marketing V-Call Center Link Inc.
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Working Location
Cagayan De Oro City. Cagayan De Oro City, Misamis Oriental, Philippines
Posted on 17 July 2025
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