Customer Service Representative

Tan Group of Companies

₦453.4-480.3K[Monthly]
On-site - Caloocan<1 Yr ExpBachelorFull-time
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Job Description

Benefits

  • Employee Recognition and Rewards

    Performance Bonus, Incentives

  • Government Mandated Benefits

    13th Month Pay, Employee Loan, Paid Holidays, Philhealth, SSS/GSIS

  • Perks Benefits

    Employee Discount

  • Respond to customer inquiries via email, chat, social media, and phone in a professional and timely manner.
  • Assist customers with order placement, tracking, cancellations, returns, and refunds.
  • Handle complaints and resolve issues with empathy and efficiency.
  • Provide accurate information about products, promotions, policies, and procedures.
  • Coordinate with internal teams (e.g., logistics, warehouse, and product) to ensure timely issue resolution.
  • Monitor and update order statuses in the system.
  • Maintain clear and accurate records of customer interactions and transactions.
  • Flag recurring issues and provide feedback to help improve customer service processes.
  • Help maintain the accuracy of product listings and website content, when needed.
  • Stay updated on platform changes, product updates, and company policies.
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RecruiterTan Group of Companies

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Working Location

RTS PARTS SUPPLY. 284 B Susano Road.Camarin, 284 B Susano Rd, Camarin, North, Caloocan, 1500 Metro Manila, Philippines

Posted on 13 November 2025

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