Customer Service Representative

SMCS Outsourcing

₦635.1-889.2K[Monthly]
On-site - CebuNo Exp RequiredHigh/Senior High SchoolFull-time
Share

Job Description

Benefits

  • Allowances

    Meal Allowance

  • Government Mandated Benefits

    13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Health Insurance, HMO

  • Professional Development

    Job Training

Read More
  • Provide exceptional customer service via phone, email, and chat.
  • Resolve customer inquiries and issues efficiently and accurately.
  • Maintain product knowledge to assist customers effectively.
  • Document interactions and follow up as needed.
  • Collaborate with team members to improve service quality.
  • Meet performance metrics and targets consistently.


  • Educational Qualifications: High/Senior High School diploma is required.
  • Experience Level: No prior experience required; entry-level position.
  • Skills and Competencies: Excellent English language skills, strong customer service orientation, and effective problem-solving abilities.
  • Responsibilities and Duties: Assist customers with inquiries, resolve issues efficiently, and maintain high customer satisfaction.
  • Working Conditions: Office environment with standard working hours; some shifts may involve evenings or weekends.
  • Qualities and Traits: Empathetic, patient, team-oriented, and good communication skills are essential for success.
English LanguageCustomer ServiceProblem Solving
Preview

Jean Bandejas

HR OfficerSMCS Outsourcing

Reply 0 Times Today

Working Location

Cebu IT Park. Cebu IT Park, Brgy Apas, Cebu City, 6000 Cebu, Philippines

Posted on 06 October 2025

Explore similar jobs

View more similar jobs

SMCS Outsourcing

51-100 Employees

BPO & Call Center

View jobs hiring

Report this job

Bossjob Safety Reminder

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

  • withholds your ID,
  • requires you to provide a guarantee or collects property,
  • forces you to invest or raise funds,
  • collects illicit benefits,
  • or other illegal situations.