Customer Service Representative
Clu Forwarding Services
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Paid Holidays
Insurance Health & Wellness
HMO
Perks Benefits
Parking Space, Retirement Plan, Sleeping Quarters
Professional Development
Job Training
Time Off & Leave
Birthday Leave, Sick Leave, Vacation Leave
- Respond to customer inquiries via email and chat.
- Resolve issues efficiently while ensuring customer satisfaction.
- Maintain detailed records of customer interactions.
- Collaborate with support teams to improve service quality.
- Provide product information and guidance to customers.
- Adapt to new technologies and tools for communication.
- Educational Qualifications: High/Senior High School diploma or equivalent.
- Experience Level: No prior experience required; training will be provided.
- Skills and Competencies: Strong English communication skills, proficiency in using online chat and email platforms, problem-solving abilities.
- Responsibilities and Duties: Handle customer inquiries, provide product information, resolve complaints, and ensure customer satisfaction.
- Working Conditions: Remote work environment, flexible hours, may require weekend shifts.
- Qualities and Traits: Patient, empathetic, detail-oriented, and able to work independently.
Luis Marquez
HR ManagerClu Forwarding Services
Reply 1 Time Today
Working Location
Cebu IT Park. Cebu IT Park, Brgy Apas, Cebu City, 6000 Cebu, Philippines
Posted on 30 October 2025
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