Customer Service Representative - Alorica Davao City site
Alorica Philippines
Job Description
Benefits
Employee Recognition and Rewards
Performance Bonus, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Incentives
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Health Insurance, Occupational Accident Insurance, HMO
Others
Office Parties
Perks Benefits
Sleeping Quarters
Professional Development
Job Training
Time Off & Leave
Maternity & Paternity Leave, Sick Leave, Vacation Leave
Responsibilities
- Answer customer inquiries via phone, email, or chat
- Resolve complaints and provide effective solutions
- Process orders, payments, and refunds
- Assist with product and service support
- Maintain accurate customer records in the system
- Communicate clearly and follow company guidelines
- Upsell or cross-sell products and services
- Coordinate with other teams for issue resolution
- Meet performance and quality metrics
- Gather and relay customer feedback
Requirements & Benefits of ALORICA PH!
- Earn ₱18K up to ₱37K monthly salary range
- NO BPO experience needed – Will train you!
- Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
- 20% Night Differential
- Paid Training & Incentives
- HMO & Government Benefits
- 13th Month Pay
- Vacation Leave / Personal Time Off – Paid
- Anniversary Bonus
- Annual Performance Increase
- Work Onsite with a professional & supportive team
Prince Jethro Evangelista
HR ManagerAlorica Philippines
High response rate
Working Location
Matina IT Park. 3H6R+MMP, Tahimik Avenue, Talomo, Davao City, Davao del Sur, Philippines
Posted on 26 September 2025
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