1. Answer user inquiries regarding account operations through online chat tools (such as online customer service, social media, email, etc.);

2. Address customer complaints and abnormal feedback promptly to enhance customer satisfaction and retention rates;

3. Familiarity with the gaming industry or internet sector to ensure accurate and professional responses to customers;

4. Assist various departments such as operations, risk control, and technology in collecting user feedback to promote problem optimization and improvement;

5. Regularly organize customer issues and needs, creating data reports to provide references for business optimization and improvement of user experience;

6. Participate in the optimization of customer service processes (SOP) to enhance overall service quality and response efficiency.