Handle inbound and outbound customer calls, emails, and chat inquiries promptly and professionally.

• Provide accurate information about products, services, pricing, and company policies.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Resolve customer issues and complaints in a courteous and timely manner.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with other departments (sales, logistics, accounting, etc.) to ensure seamless customer experiences.
• Identify customer needs and suggest appropriate products or services.
• Meet or exceed performance metrics such as response time, call handling, and customer satisfaction scores.
• Contribute to team efforts by supporting process improvements and sharing feedback

Job Requirements

• HS Graduate or College Graduate
• with or without experience
• strong communication skills