• Act as the primary point of contact for customer inquiries and support in native Taiwanese Mandarin.
• Resolve customer issues and complaints effectively and efficiently, ensuring a high level of satisfaction.
• Provide product and service information to customers, assisting them with their needs.
• Collaborate with sales and technical teams to address customer requirements and feedback.
• Maintain and update customer records and interactions in the database.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: 1-3 years of experience in customer service roles.
• Skills and Competencies: Proficient in Taiwanese Mandarin; excellent verbal and written communication skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-oriented mindset.
• Responsibilities and Duties: Ability to work collaboratively with various teams.
• Working Conditions: Comfortable working in a fast-paced, dynamic environment.