Customer Service Representative l Local Account & Dayshift
Transec BPO Solutions Inc.
Job Description
Benefits
Employee Recognition and Rewards
Performance Bonus
Insurance Health & Wellness
Life Insurance, HMO
Perks Benefits
Annual Company Trip, Sleeping Quarters
Professional Development
Job Training
Time Off & Leave
Birthday Leave, Sick Leave, Vacation Leave
Description
- Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow-ups, etc.
- Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.
- Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
- Coordinate with several branches and departments to resolve customer concerns and/or requests.
- Ensure pending concerns are attended to in a timely manner and escalate as needed.
Requirements
- Must have at least 6 months experience in customer service.
- Basic knowledge in using Microsoft Word and Excel.
- Understandable writing and speaking skills in both English and Filipino.
Patricia Rosales
Recruitment SpecialistTransec BPO Solutions Inc.
Reply Today 1 Time
Working Location
31st Floor, One Corporate Centre, Julia Vargas Avenue, Meralco Ave, Ortigas Center, Pasig, Metro Manila, Philippines
Posted on 26 April 2025
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Transec BPO Solutions Inc.
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51-100 Employees
BPO & Call Center
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