• Assist customers with inquiries and provide exceptional service via phone, email, and chat.
• Resolve customer complaints and issues promptly and efficiently.
• Maintain accurate records of interactions with customers and update customer information in the database.
• Collaborate with team members to improve service processes and enhance customer satisfaction.
• Stay informed about product knowledge to effectively assist customers.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Entry-level; no prior experience required.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Positive attitude and willingness to learn.
• Working Conditions: Office-based with potential for remote work opportunities.