Korean Bilingual CSR w/ ₱50,000 Sign-On Bonus | Music Streaming Services | Shaw
Sutherland Philippines
Job Description
Description
- Provide bilingual customer support (English + Korean) across multiple channels (live and non-live)
- Troubleshoot platform and device issues while guiding customers through solutions
- Assist users with inquiries including app functionality and features
- Handle customer interactions with patience, friendliness, and adaptability
- Work effectively in a multicultural, open-space environment, contributing to process improvements
- Manage multiple lines of business (LOBs), platforms, and contact channels efficiently
Requirements
- Tech-savvy and comfortable troubleshooting various streaming platforms and devices
- Strong communication skills with a customer-focused approach
- Resilient under pressure and able to multitask effectively
- Team-oriented, open to feedback, and passionate about improving processes
- Previous experience in BPO, customer support, or digital marketing is a plus
- Familiarity with CRM tools (Salesforce, Zendesk, SAP) is an advantage
- Flexible with work shifts, including morning and night shifts
Irene Nuguid
LeadSutherland Philippines
Reply 0 Times Today
Working Location
9F, SHAW IT CENTER. 1550, 360 Shaw Blvd, Mandaluyong, 1552 Metro Manila, Philippines
Posted on 17 July 2025
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