• Respond to customer inquiries and complaints through various channels (phone, email, chat).
• Provide accurate information about products or services.
• Resolve customer issues and complaints in a professional and timely manner.
• Process orders, returns, and refunds according to company policies.
• Maintain detailed and accurate records of customer interactions.
• Follow up with customers to ensure satisfaction.
• Collaborate with internal teams to resolve complex issues.
• Identify customer needs and provide solutions to enhance their experience.
• Stay updated on product knowledge and company policies.
• Handle high-volume customer interactions efficiently and professionally.

Requirements & Skills

• Proven experience as a Customer Service Representative or similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and patience.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to handle high-stress situations with professionalism.
• Empathetic and customer-focused attitude.
• High school diploma or equivalent; a Bachelor’s degree is a plus.
• Ability to work in a fast-paced environment and adapt to changing priorities.