Customer Service Representative
Metacom Business Process Outsourcing Solution Inc.
Job Description
Description
- Provide exceptional customer support via phone, email, and chat.
- Resolve customer inquiries and issues promptly and efficiently.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve service processes.
- Ensure customer satisfaction and retention through effective communication.
- Stay updated on product knowledge and company policies.
Requirements
- Educational Qualifications: A Bachelor’s degree in Business, Communications, or a related field is required.
- Experience Level: Less than 1 year of experience in customer service or a similar role.
- Skills and Competencies: Strong communication, problem-solving skills, and proficiency in CRM software.
- Working Conditions: Primarily office-based, with potential for remote work.
- Qualities and Traits: Empathetic, patient, and detail-oriented, with a positive attitude.
Brenny Lamban CSSWB
HR ManagerMetacom Business Process Outsourcing Solution Inc.
Active today
Working Location
Infosys. 2, SM City Clark, SM BPO Building, Clark Freeport, Pampanga, Philippines
Posted on 18 July 2025
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