• Assist customers with inquiries and resolve issues via phone, email, or chat.
• Provide accurate information and support regarding products and services.
• Maintain customer records and document interactions in the database.
• Work collaboratively with team members to improve customer satisfaction.
• Participate in training programs to enhance product knowledge and customer service skills.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of experience in customer service or a related field.
• Skills and Competencies: Strong English language skills, excellent problem-solving abilities.
• Qualities and Traits: Team player with a customer-focused attitude and exceptional organizational skills.
• Responsibilities and Duties: Ability to handle call center operations and back office support tasks.
• Working Conditions: Fast-paced environment with potential for handling multiple tasks simultaneously.