• Manage customer inquiries to ensure smooth operation and resolve issues via phone, email, and chat.
• Provide accurate information and support to enhance customer / client satisfaction
• Document customer interactions and maintain records of inquiries and solutions
• Collaborate with team members to improve service processes and initiatives
• Building and maintaining strong relationship with carriers and customers.
• Adaptability and flexible to handle changing circumstance's
• Problem - solving kills, especially under pressure .

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field or equivalent experience
• Experience Level: 1-3 years of customer service experience
• Skills and Competencies: Excellent communication and interpersonal skills
• Skills and Competencies: Proficient in using CRM systems and MS Office Suite
• Qualities and Traits: Strong problem-solving abilities and a customer-oriented mindset
• Working Conditions: Ability to work in a fast-paced environment and handle varying workloads