• Provide outstanding customer service support by addressing inquiries and resolving issues.
• Engage with customers via phone, email, and chat to ensure their satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Assist in scheduling appointments and managing customer follow-ups.
• Collaborate with team members to enhance the customer experience and improve service processes.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Excellent customer service skills, strong organizational abilities, and effective scheduling skills
• Qualities and Traits: Strong work ethic, proactive attitude, and excellent communication skills in English
• Responsibilities and Duties: Ability to handle customer complaints in a calm and efficient manner
• Working Conditions: Office environment with potential for remote work options