• Respond to customer inquiries and provide accurate information regarding products and services.
• Resolve customer complaints and issues effectively, ensuring customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to enhance customer service processes and improve the overall customer experience.
• Utilize technical skills to assist customers with product-related queries and issues.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred
• Experience Level: Fresh Graduate or 0–2 years of experience in customer service
• Skills and Competencies: Proficient in English language, strong interpersonal and communication skills
• Qualities and Traits: Excellent customer service orientation and strong work ethic
• Skills and Competencies: Technical skills to troubleshoot and assist customers effectively