Customer Service Representative is responsible for managing customer queries and complaints via our company hotline, social media, and email channels. CSR also processes modifications on the route or parcels and escalate complaints across a number of communication channels and through data analysis, push relevant departments to make improvements, reduce customer complaints, and improve the quality of internal operations.

QUALIFICATIONS

• College level or short course/vocational diploma or equivalent
• At least 1 year relevant work experience in Customer Service or similar field preferred.
• Experience in E-Commerce, Logistics, or BPO is a plus.