• Assist customers with inquiries and provide information regarding products and services.
• Handle customer complaints and resolve issues effectively and efficiently.
• Maintain a positive and professional attitude towards customers at all times.
• Document customer interactions and processes accurately in the system.
• Collaborate with team members to improve customer service processes.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field is preferred.
• Experience Level: Entry-level, 0–2 years of experience in customer service.
• Skills and Competencies: Strong customer service and communication skills.
• Qualities and Traits: Ability to work well under pressure and adapt to changing situations.
• Responsibilities and Duties: Ability to manage multiple tasks and prioritize effectively.
• Working Conditions: Office environment with possible evening or weekend shifts.