• Respond promptly to customer inquiries via phone, email, and chat.
• Provide knowledgeable answers to inquiries regarding products and services.
• Assist customers with order placement and issues related to their accounts.
• Maintain customer satisfaction by addressing complaints and providing appropriate solutions.
• Document customer interactions in the company database for future reference.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: No prior experience required; entry-level candidates welcomed.
• Skills and Competencies: Strong proficiency in English language, both spoken and written.
• Skills and Competencies: Excellent customer service skills, including active listening and problem-solving.
• Qualities and Traits: Patient, empathetic, and able to maintain a calm demeanor in stressful situations.
• Qualities and Traits: Ability to work collaboratively in a team environment and independently as needed.