• Provide exceptional customer service and support to clients via phone, email, and chat.
• Assist customers in resolving issues and inquiries effectively and efficiently.
• Maintain a positive and professional demeanor during customer interactions.
• Document customer interactions and feedback in the appropriate database.
• Collaborate with team members to enhance user experience and improve service protocols.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Entry-level (0–2 years of experience).
• Skills and Competencies: Proficiency in English, strong customer service skills, and effective problem-solving abilities.
• Qualities and Traits: Excellent communication skills, empathetic and patient attitude, and a proactive approach to customer needs.
• Working Conditions: Ability to work flexible hours, including weekends and holidays as needed.