Customer Service Representative

Metacom Business Process Outsourcing Solution Inc.

₦503.8-629.8K[Monthly]
On-site - Quezon CityNo Exp RequiredBachelorFull-time
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Job Description

Benefits

  • Employee Recognition and Rewards

    Performance Bonus, Incentives

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    HMO

  • Professional Development

    Job Training, Professional Development

  • Time Off & Leave

    Vacation Leave

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  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Assist customers with product information, order issues, and account management.
  • Resolve customer complaints by identifying the problem and providing suitable solutions.
  • Maintain detailed documentation of customer interactions and follow up as necessary.
  • Collaborate with team members to enhance customer satisfaction and optimize processes.


Requirements

  • Educational Qualifications: Bachelor’s degree in a relevant field preferred.
  • Experience Level: Entry-level (0–6 months of experience).
  • Skills and Competencies: Proficient in English; strong customer service and problem-solving skills.
  • Qualities and Traits: Excellent interpersonal and people skills; a strong work ethic and organizational skills.
  • Responsibilities and Duties: Ability to work effectively both independently and as part of a team.
  • Working Conditions: Fast-paced, customer-focused environment.
English LanguageCustomer ServiceProblem SolvingTeam PlayerAccount ManagementStrong Work EthicOrganizational SkillsInterpersonal SkillsPeople Skills
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Justine Guarte

HR OfficerMetacom Business Process Outsourcing Solution Inc.

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Working Location

Cognizant Giga Tower Quezon City. GF-27th floor Giga Tower, Bridgetowne, in front of Opus Mall, Ugong Norte, 1111, Quezon City, Philippines

Posted on 20 October 2025

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