• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information and assistance regarding products and services.
• Resolve customer complaints and issues effectively while maintaining customer satisfaction.
• Document customer interactions and feedback for future reference and improvement.
• Collaborate with team members to enhance service delivery and customer experience.

Requirements

• Educational Qualifications: Bachelor’s degree in any degree
• Experience Level: Entry-level, no prior experience required.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving abilities and patience.
• Working Conditions: Ability to work in a fast-paced environment and flexible hours, including weekends.

Recruitment Process:

• Initial Interview (Phone screening)
• Final Interview (MS Teams)
• Assessment
• Job Offer