• Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.
• Resolve product or service complaints by clarifying the customer’s concern, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
• Maintain a deep understanding of company products, services, and policies to provide accurate information.

Qualifications:

• High School (Old curriculum) or SHS graduates welcome
• At least 6 months BPO experience.
• Excellent English and communication skills
• Patience, empathy, and positive attitude
• Open for virtual process