• Handle customer inquiries and provide assistance via phone, email, and chat.
• Resolve customer complaints and issues in a timely and efficient manner.
• Maintain updated knowledge of company products and services to assist customers effectively.
• Document customer interactions and follow up as necessary.
• Collaborate with team members to improve customer service processes.

Requirements

• Educational Qualifications: High School diploma or equivalent preferred.
• Experience Level: 0–2 years (entry-level position).
• Skills and Competencies: Strong English language communication skills.
• Qualities and Traits: Excellent problem-solving abilities and a customer-oriented mindset.
• Responsibilities and Duties: Ability to multitask and work in a fast-paced environment.
• Working Conditions: May require sitting for extended periods while working at a desk.