• Assist customers with inquiries and resolve issues via phone, email, or chat.
• Provide accurate product information and guidance to enhance customer satisfaction.
• Document customer interactions and maintain records for quality assurance.
• Collaborate with team members to improve service delivery and efficiency.
• Participate in training programs to continuously enhance product knowledge and service skills.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of experience in a customer service role.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Patient, empathetic, and able to handle challenging situations.
• Responsibilities and Duties: Ability to work collaboratively in a team environment.
• Working Conditions: Comfortable with flexible work hours, including evenings and weekends.