Description

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Provide information about products and services, guiding customers toward the best solutions.
• Collaborate with team members to improve service delivery and customer experience.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 1–3 years of experience in customer service.
• Skills and Competencies: Proficient in English Language, strong customer service skills, and familiarity with call center operations.
• Qualities and Traits: Strong communication skills, problem-solving abilities, and a friendly demeanor.
• Responsibilities and Duties: Ability to handle multiple tasks and maintain professionalism under pressure.