Customer Service Representative

Metacom Business Process Outsourcing Solution Inc.

₦470.9-576.3K[Monthly]
On-site - Quezon City<1 Yr ExpHigh/Senior High SchoolFull-time
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Job Description

Benefits

  • Employee Recognition and Rewards

    Performance Bonus, Incentives

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    HMO

  • Professional Development

    Job Training, Professional Development

  • Time Off & Leave

    Vacation Leave

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Financial Customer Service Representative – Banking Account

Job Description:

  • Handle inbound calls from customers regarding bank products and services
  • Assist with account inquiries, balances, transactions, and basic troubleshooting
  • Process requests such as card activation, password resets, and dispute handling
  • Ensure customer data privacy and follow banking compliance policies
  • Provide accurate information with professionalism and empathy

Technical Support Representative – Retail Account

Job Description:

  • Assist customers with orders, deliveries, returns, and refunds
  • Resolve product inquiries, pricing concerns, and promotions
  • Track and update order status using company systems
  • Handle complaints and provide appropriate solutions
  • Maintain high customer satisfaction through quality service

Customer Service Representative – Telco Account

Job Description:

  • Handle customer concerns related to mobile, internet, or cable services
  • Assist with billing inquiries, plan changes, and service activations
  • Troubleshoot basic connectivity and device issues
  • Process service requests and escalate technical concerns when needed
  • Promote add-ons and upgrades when applicable


Benefits:

  • Banking Account - 44k Sign-on Bonus
  • 19k - 23.2k Monthly Salary depending on the account
  • More Incentives TBD


Qualifications:

  • Banking account - 6 months CCE or 1 year CSE
  • Retail Account: IT grad/undergrad or TSR 6 mos exp
  • General: CEFR B2(good communication skills)
  • General: HS Graduate(old curriculum)/SHS Graduate
English LanguageCustomer Service
Preview

DOMINIC AGUILAR

CEOMetacom Business Process Outsourcing Solution Inc.

More than ten replies today

Working Location

Level 2, Ayala Malls Vertis North. Phase 1 & 2, North Ave, Brgy. Bagong Pag-asa, Quezon City, Metro Manila, Philippines

Posted on 19 December 2025

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