Prime Staff Outsource, Inc. Customer Service Representative

Prime Staff Outsource, Inc.

₱30-35K[Monthly]

Remote1-3 Yrs ExpBachelorFull-time

Open Country：Philippines

Language Requirements：English

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

Answer incoming calls, respond to emails, and assist homeowners with portal access.
Provide updates on maintenance requests, property issues, and other relevant matters.
Handle escalated issues and ensure positive resident relations through outstanding service.
Prepare and send client correspondence, notices, and reminders.
Open, monitor, and update work orders for maintenance requests.
Coordinate with vendors, contractors, and property managers to ensure timely completion.
Track status and provide updates to property owners.
Assist with coordinating board meetings, property walks, and maintenance projects.
Organize and maintain property records, reports, and financial documents.
Upload and manage documents on the owner portal and provide portal support to homeowners.
Assist community managers with day-to-day property management tasks.

Previous customer service experience, preferably in property management or a related field.
Excellent written and verbal communication skills.
Strong organizational skills and high attention to detail.
Ability to manage multiple tasks, prioritize effectively, and work independently.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Preferably knowledgeable in billings, general ledgers, or invoicing.
Professional, customer-focused, and solutions-driven.
Capable of handling escalations and sensitive information with discretion.
Flexible, adaptable, and comfortable working remotely in a fast-paced environment.
Empathetic and customer-focused, with the ability to handle concerns professionally and provide personalized assistance without relying solely on scripts.
Willingness to work for a full time 40 hours a week following US Time Zone