Description

• Provide exceptional customer service through various channels, including phone, email, and chat.
• Assist customers with inquiries, complaints, and product information to ensure satisfaction.
• Schedule appointments and follow up with clients as necessary.
• Document customer interactions and resolutions in the Salesforce CRM.
• Collaborate with team members to enhance service delivery and team efficiency.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred
• Experience Level: 0–2 years of experience in a customer service role
• Skills and Competencies: Strong English language proficiency
• Skills and Competencies: Excellent problem-solving abilities
• Qualities and Traits: Strong work ethic and team player mentality
• Skills and Competencies: Basic financial literacy and account management skills