Transcosmos Asia Philippines, Inc. Customer Service Representative

Transcosmos Asia Philippines, Inc.

₦534.6-668.2K[Monthly]

On-site - Taguig<1 Yr ExpHigh/Senior High SchoolFull-time

Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS
Insurance Health & Wellness
Accidental Death & Dismemberment Insurance, Health Insurance, HMO
Time Off & Leave
Birthday Leave, Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave

Providing introductory information to prospective and new customers
Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases
Letting patrons know about additional products or services that might benefit them
Determining the quickest, most effective ways to answer a client’s or customer’s questions
Escalating queries and concerns, when necessary
Troubleshooting common issues with products or services
Working with a team of CSRs and other departments to find appropriate solutions to problems.

At least a Senior High School graduate
Minimum of 6 months experience as a Customer Service or Technical Support Representative in a BPO setting.
Good to excellent communication skills
Willing to work on a shifting schedule, including weekends and holidays as needed.
Willing to work onsite in BGC, Mckinley Taguig City.