Customer Service Representative
Metacom Business Process Outsourcing Solution Inc.
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Time Off & Leave
Vacation Leave
Description
- Handle customer inquiries via phone, email, and chat.
- Provide information about products and services.
- Resolve customer complaints with empathy and efficiency.
- Maintain detailed records of customer interactions.
- Collaborate with team members to improve customer experience.
- Stay updated on product knowledge and company policies.
Requirements
- Educational Qualifications: A Diploma in any field is required.
- Experience Level: Candidates should have 1-3 years of experience in customer service or call center roles.
- Skills and Competencies: Proficiency in English, strong communication, and problem-solving skills.
- Responsibilities and Duties: Assist customers, manage inquiries, and resolve issues efficiently.
- Working Conditions: Fast-paced call center environment, with potential night shifts.
- Qualities and Traits: Empathetic, patient, and adaptable individuals are preferred.
Jaylo Roselle
HR Hiring OfficerMetacom Business Process Outsourcing Solution Inc.
Reply 0 Times Today
Working Location
3-5, Science Hub Tower 4, G3J3+83G McKinley Hill Cyberpark, Campus Avenue, Taguig City, 1634 Metro Manila, Philippines
Posted on 30 July 2025
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