Responsibilities

• Handle inbound calls or emails from Sun Life clients regarding insurance and financial products
• Provide accurate information and efficient resolutions to customer inquiries
• Maintain confidentiality and accuracy in client records
• Ensure compliance with company policies and industry standards
• Collaborate with other departments to improve customer satisfaction

Job Requirements

• With at least 6 months of Local or International BPO experience
• College Level or higher
• Excellent English communication skills (both oral and written)
• Strong customer service and problem-solving abilities
• Willing to work on a hybrid setup (BGC-based)
• Can start between October 13–17