Join a dynamic team supporting one of Australia's leading mobile service providers. This role is ideal for fresh graduates or career shifters looking to break into the tech support industry—no prior BPO experience required! You'll be the frontline hero helping customers resolve mobile-related issues with professionalism and empathy.

Key Responsibilities

• Handle inbound customer inquiries related to mobile services, billing, and technical issues
• Troubleshoot device connectivity, SIM activation, and mobile app concerns
• Document customer interactions accurately in the system
• Provide excellent customer service and ensure high satisfaction ratings
• Adapt to a shifting schedule and work collaboratively with a diverse team
• Stay updated on product offerings, service changes, and company policies