• Respond promptly to customer inquiries through various channels (phone, email, chat, social media).
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer complaints or issues efficiently while maintaining a professional and friendly tone.
• Process orders, applications, forms, and requests.
• Document interactions and update customer accounts in CRM systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Follow communication scripts, guidelines, and company protocols.
• Identify customer needs and offer relevant solutions or upsell/cross-sell products when appropriate.
• Maintain a high level of product knowledge to support customers effectively.
• Meet performance metrics such as response time, customer satisfaction, and productivity targets

Requirements

• HS Graduate or College Graduate
• with or without experience