Responds to customer inquiries and complaints by coordinating with the concerned personnel and/or departments and providing effective and efficient solutions.

Duties and Responsibilities:

• Ensures that all customer concerns are being communicated with the concerned personnel or departments for evaluation and proper action.
• Keeps accurate records of correspondence with customers and internal personnel for future references.
• Provides history, references and other documents needed for the investigation of customer concerns.
• Creates reports regarding service, logistics, installation, preventive maintenance, testing and commissioning, etc., to initiate corrective and preventive actions.

Qualifications:

• Bachelor's Degree graduate of Mechanical Engineering
• Must be a team player
• Must have good communication (written and verbal) and interpersonal skills
• Must have basic problem-solving skills
• Must be able to work well under pressure