Virtua Solutions Outsourcing Customer Support Specialist (For Pooling)

Virtua Solutions Outsourcing

₱35K[Monthly]

Remote1-3 Yrs ExpBachelorFull-time

Open Country：Philippines

Language Requirements：English

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

The position requires a variety of duties including, but not limited to the following:
Achieve proficiency with Apricot software functionality.
Build and maintain solid customer relationships by providing superior customer support via email and telephone.
Respond to customer questions and concerns with speed and professionalism.
Assist in the development and maintenance of documentation for the help manual, knowledge base and online community.
Troubleshoot defects then create and log bug reports in Salesforce.
Record all customer interactions in Salesforce.
Act as a customer advocate by making formal requests for enhancements and increasing the priority of bugs when necessary.
Work collaboratively to build and maintain productive working relationships with Customer Support team members and across other departments to make sure customer needs are met and inquiries are resolved.
Additional task as assigned by immediate superior.

1+ years of Customer Service or related experience, a strong passion for making customers happy!
Excellent communication and interpersonal skills.
Excellent time management skills.
Detail oriented and ability to multi-task.
Good understanding and experience using MS Office Suite.
Patience
Passion for human services and an infectious smile.

Customer ServiceCRMZendesk