Primarily responsible for the effective implementation of collection policies and procedures to attain good credit standing of the loan portfolio.

RESPONSIBILITIES

• Oversees collection activities performed by Collection Specialists (CS) and ensure that they are done on a timely and effective manner.
• Develops and implements collection policies, procedures and guidelines supportive of an efficient collection cycle to gain maximum collection efficiency and minimize delinquency.
• Maintains and updates database on collection and delinquency trends.
• Manages External Service Providers (ESPs) and monitors their respective performance to ensure compliance to agreed  Service Level Agreement.
• Performs other job related projects as may be assigned from time to time

TASKS

• Monitors daily the sending of collection alerts through Short Message Service (SMS) as performed by CS.
• Monitors the Proof of Delivery (PODs) of Reminder and Collect
• Conducts random call monitoring to ensure compliance to quality of calls made by CS.
• Handles borrower inquiries through inbound calls and actual visits elevated by CS.
• Reviews daily delinquency report prepared by CS.
• Reviews and recommends request for waiver of fees requested by borrowers for approval of the Loan Servicing Head
• Reviews and recommends request for deferment of check deposit requested by borrowers for approval of the Loan Servicing Head
• Reviews and recommends account for endorsement to foreclosure through Collections Module System (CMS) for approval of the Loan Servicing Head.
• Reviews and recommends account for cancellation/forfeiture for possible ownership enforcement for approval of the Loan Servicing Department Head.
• Reviews and recommends account for recall from foreclosure through Collections Module System (CMS) for approval of the Loan Servicing Head.
• Coordinates with NHMFC to facilitate request by Account Management Department (AMD) for Statement of Payment Application (SPA)
• Reviews Management Information System (MIS) Reports on collection that include portfolio delinquency, trends and profile of borrowers
• Reviews, drafts and proposes amendments, if necessary, to PPG to improve collection process
• Evaluates and monitors individual monthly performance of CS measured primarily through delinquency ratio
• Conducts periodic review of ESPs performance and recommends renewal or termination of existing engagements
• Conducts training of new employees
• Conducts periodical process review for collection activities to ensure productivity and efficiency
• Responds promptly to loan-related issues and inquiries from other departments
• Updates daily tracker for Capacity Performance and Rating (CAPERR) Report

• Graduate of any four (4)-year business course
• At least five (5) years working experience on loans, officer level with exposure on collection, preferably on consumer loans
• Good planning and organizing skills
• Knowledgeable in Microsoft Office applications especially Excel
• Knowledgeable in loan system