Point Blue is dedicated to providing high-quality design and property management solutions for professionals in Manila's rental market. Our focus is on creating sustainable, beautifully designed spaces that offer style and convenience without sacrificing affordability. We collaborate with leading architects, designers, and contractors to ensure the highest standard of quality in all our projects.

This is a full-time onsite role at Point Blue and will be responsible for contacting tenants with overdue payments, negotiating payment arrangements, and ensuring the prompt and complete recovery of outstanding receivables while maintaining positive tenant relations. This role requires excellent communication, negotiation, and problem-solving skills.

Key Responsibilities:

Customer Service

• Initiate contact with tenants who have outstanding balances via phone, email, and/or face-to-face interactions.
• Maintain professionalism and empathy during interactions to preserve tenant relationships.
• Assist customers in resolving disputes or discrepancies related to their accounts.
• Provide excellent customer service by addressing inquiries and concerns professionally and promptly.

Payment Negotiation

• Negotiate payment plans with tenants to establish feasible repayment terms.
• Analyze each tenant's financial situation and propose appropriate solutions.

Record Keeping

• Accurately document all tenant interactions, agreements, and payment arrangements in the collections and accounting system.
• Maintain an updated and accurate record of tenants’ accounts including but not limited to their rental dues, utility bills, and other applicable charges.
• Ensure timeliness and accuracy in the following activities: a.) validation of payments from tenants and issuance of receipts, b.) computation and return of security deposits, c.) submission of requests for payment of building utilities, d.) generation of tenants’ electronic statement of accounts, and e.) response to tenant inquiries for assigned properties.
• Other tasks that may be assigned by the department lead or head from time to time.

• Graduate of BS Accountancy, Accounting Technology or equivalent.
• Amenable to work in Makati for 3x a week (hybrid work setup)
• Willing to start immediately
• Fresh graduates are welcome to apply