• We are looking for a German Bilingual Helpdesk Technician to join our growing technical support team.
• The ideal candidate will be responsible for providing first-level support to end-users, resolving technical issues related to hardware, software, and network systems, while ensuring a high level of customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in both German and English
• Troubleshoot and resolve basic hardware, software, and network-related issues
• Log all support requests and incidents accurately into the ticketing system
• Escalate unresolved issues to appropriate technical teams, following defined protocols
• Maintain a high level of professionalism and customer service
• Follow up on tickets to ensure timely resolution and customer satisfaction
• Adhere to shift schedules, attendance requirements, and company policies

Qualifications:

• Fluent in German and English (verbal and written)
• Open to native and non-native German speakers
• At least 6 months to 1 year experience in BPO/ITO or a similar helpdesk/technical support role
• Strong communication and problem-solving skills
• Basic technical knowledge in IT systems and troubleshooting preferred
• Ability to work in a fast-paced, shifting schedule environment

Compensation and Benefits:

• 10% Night Differential
• Life and Accident Insurance Coverage upon hire
• Php 500 Monthly Perfect Attendance Bonus (upon regularization)
• Php 10,000 Annual Performance Bonus (upon regularization)
• HMO Coverage and Leave Credits (upon regularization)