A Delivery Helper assists delivery drivers with the loading and unloading of products, ensuring timely and safe deliveries to customers while maintaining customer satisfaction and adhering to company policies. Key responsibilities include physical handling of goods, completing paperwork, processing payments, and providing excellent customer service, while required skills often involve physical stamina, strong communication, and the ability to work in a fast-paced environment.

Key Responsibilities

• Loading and Unloading: Safely loading and unloading products from delivery vehicles and assisting with their placement at customer locations.
• Customer Interaction: Engaging with customers to resolve complaints, obtain signatures, and process payments for delivered items.
• Order Verification: Reviewing orders before and after delivery to ensure completeness, accuracy, and customer satisfaction.
• Record Keeping: Completing delivery records and reports to ensure accurate documentation of deliveries and client information.
• Logistical Support: Assisting the driver with navigation and communicating any changes or issues to the logistics team.
• Vehicle Maintenance: Ensuring the cleanliness of delivery vehicles and reporting any defects.
• Safety and Compliance: Adhering to all safety policies and procedures to maintain a safe work environment.

Required Skills and Qualifications

• Physical Fitness: The ability to lift and move heavy objects and packages consistently.
• Communication Skills: Strong verbal communication skills to interact professionally with drivers, customers, and the main office.
• Customer Service: A customer-focused mindset and proven experience in handling customer inquiries and complaints.
• Adaptability: The ability to work in a fast-paced environment, handle changing priorities, and work flexible hours.
• Teamwork: The ability to work effectively as part of a team with the delivery driver.
• Detail-Oriented: Strong attention to detail for accurate order verification and record-keeping.