• Act as the subject matter expert for in-scope processes and market-specific knowledge
• acquisition and cascade of these information to the operations
• Investigate & resolve process anomalies/ambiguities and escalate to team lead as necessary
• Coordinate system testing, deployment of new system and services
• Ensure proper documentation of process updates on Standard Routines
• Conduct functional training for employees who are new to the operations (i.e. New hires & transfers)
• Execute validation & reconciliation, prepare control reports for certain critical data/processes
• Gather and analyze transaction volumes and other relevant metrics to identify opportunities for process improvements
  
  

• Analytical, organized and keen on details
• System and process-oriented with the ability to identify & resolve critical issues
• With strong customer orientation & exceptional commitment to deliver quality service
• Able to create process documentations
• Has experience in Success Factors, SAP HR/Payroll system experience
• Able to handle highly sensitive HR and Payroll information in a confidential and professional manner
• Able to handle pressures and demands from multiple customers and competing priorities
• With strong customer orientation and exceptional commitment to deliver timely & quality service
• has knowledge in PH Payroll
• Exposure on Best Practices implementation within the team
• Can work with minimum supervision
• With good interpersonal skills
• Good training skills
• Willing to be assigned on any shift schedule

Please refer to job description.