The Home-Based Account Manager will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be working with an award-winning supplier in the promotional products industry supplying imprinted quality writing instruments to its distributors throughout the United States and Canada. This is a career opportunity to join our dynamic, fast growing, privately held company, and become part of our winning team.

The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having a strong attention to detail, ability to work well with co-workers, and a desire to learn new work skills.

Ideal Candidates Will Be

• Ability to organize and manage multiple priorities
• Strong analytical skills with high attention to detail and accuracy
• Ability to work with little to no supervision.
• Effective communication skills with a problem-solving attitude
• Excellent knowledge of accounting regulations and procedures

Role Details

• Industry: Outsourcing
• Work Shift: 8:00 AM - 5:00 PM CST
• Workdays: Monday through Friday
• Written and spoken English skill: Very Proficient
• Salary Range: PHP 37,000 - 40,000

Job Responsibilities

• Assuring quotas are met or exceeded monthly
• 60 Outbound phone calls daily to build relationships, discuss campaigns, and capture sales as follow-up to marketing campaigns, meetings and ongoing initiatives.
• Minimum of 3 hours’ outbound phone time daily
• Comfortable in a virtual meeting setting.
• Aggressively seeks and finds new business within existing customers
• Builds and maintains pipeline to achieve monthly quota
• Interacts with existing customer to develop new business
• Responsible for customer territory analysis
• Identifies current and future needs of customers and potential customers
• Provides customer service and support of all customers, including handling queue calls
• Provide quotations to all customers with four (4) hour turn around
• Increase AOV
• Educate customers on our tools (samples, corporate presentations, three free etc.)
• Maintains a current and competent base of product knowledge and applies that knowledge when servicing customers
• Provide product and industry expertise when needed
• Maintain NetSuite ASI information and pipeline data
• Provide customers reporting to increase sales
• Follow up thank you calls on large orders
• Responsible for carrying out tasks following deadlines, and checking that all tasks are complete
• Works internally to solve problems for our high-level accounts with many different departments.
• Other duties as assigned

Additional Job Requirements

• Education and Experience: or any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the key responsibilities of the job.
• A Bachelor’s degree or equivalent experience with a minimum of one (1) years’ experience in outbound dialing
• Promotional industry experience is a plus
• Proficient experience with Microsoft Office Suite
• Must have CRM (Customer Relationship Management) experience, NetSuite is a plus

About DCX

DCX is a leading BPO that supports growth minded small and medium sized businesses in the United States. If you're interested in working with some of the fastest growing companies in the USA, we're excited to have you apply!

To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.

To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.

We look forward to receiving your application and getting to know you better!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Please refer to job description.