We’re seeking a Residential HVAC Sales Estimator (Service Titan Specialist) with proven experience in Australia’s residential HVAC market. This role demands accuracy, technical expertise, and a customer-first approach. You’ll take full ownership of the quoting process — from initial inquiry to final approval — ensuring every proposal is profitable, precise, and delivered on time.

Key Responsibilities:

• Manage end-to-end quoting for residential HVAC jobs, ensuring timely and accurate delivery.

• Build, adjust, and finalize sales quotes using Service Titan as the primary platform.

• Monitor job queues and maintain up-to-date records of quotes and communications.

• Control margins and ensure profitability aligns with company targets.

• Liaise directly with customers via phone and email to discuss scope, pricing, and options.

• Collaborate with service and installation teams for smooth project handovers.

• Uphold accuracy and consistency in all documentation and processes.

Qualifications:

• Minimum 3 years of experience quoting residential HVAC systems in the Australian market (split, ducted, evaporative cooling).

• Mandatory expertise in Service Titan for quoting, price book management, and margin tracking.

• Strong grasp of HVAC layouts, floor plans, and technical specifications.

• Excellent communication skills with a professional, customer-focused demeanor.

• Ability to work during AEST/AEDT business hours.

• High attention to detail and strong profitability awareness.

• Bonus: Experience in remote/outsourced work and familiarity with top Australian HVAC brands (e.g., Daikin, Mitsubishi Electric, Fujitsu).